FAQS

Getting Start

You can choose the product, color and length you like and add to cart, and pay by PayPal. If you need any help, please feel free to contact us.

Unfortunately, you cannot change or add to your order once it has been placed. Our systems are fully integrated and orders are actioned immediately. If you need to change or add to your order then you will need to place a new order.

To make sure you receive your order quickly, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.

Shipping

We mainly use DHL and Fedex International proity shipping services, you also can tract your package at the websites.

For one order, we usually need 7-12 days to produce. If you need an urgent request, please contact us.

If you are an International customer, then you will be charged for customs and import taxes. These costs are set on a country by country basis and vary widely. You should contact your local customs office before ordering if you are unsure of what these costs may be. Remi Cachet is not responsible for any customs or import costs.

Payment

Pay directly with paypal is acceptable.

We also can accept western union and bank transfer, please contact us for the information.

Still need help? Send us a note.

Contact Us